FAQ

Get answers to frequently asked questions before you buy SpinShot! This guide covers everything you need to know to make an informed decision.

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General Questions

What does SpinShot do, exactly?

SpinShot publishes interactive 360° product views for e‑commerce.

Host, manage, and deliver spins—like video hosting, but for 360° images.

What makes you different from other companies?

We obsess over three golden rules that drive conversions:

It must always load fast. It must always look sharp. It must do both reliably on every device, worldwide.

Learn more about the 360 viewer

Image Capture & Setup

How can I capture the images?

Use any camera with manual controls (DSLR/mirrorless recommended) and a turntable to rotate your product between shots.

Beginner's guide to 360 product photography

What's the best lighting setup?

Consistent, diffused lighting (LED panels or strobes) works best. See our Getting Started guides for examples.

Technical Questions

Do you offer both HTTP and HTTPS?: Yes—HTTPS by default for security and SEO; HTTP is available for legacy use cases.
Can I add additional images and video links to a 360 view?: Yes—use hotspots to add images, videos, product info, and custom links inside your 360° views.

Platform Integration

Does it work on Shopify? What other platforms?

Yes—works with Shopify, WooCommerce, Magento, BigCommerce and more. You can embed on virtually any site or CMS.

More integrations

What's special about SpinShot's 360 viewer?

Optimized for e‑commerce: fast, mobile‑friendly, with zoom, auto‑spin, custom branding, and analytics for higher conversions.

Pricing & Plans

What plans do you offer?: Flexible plans for individuals to enterprises. See our pricing for current tiers and features.
Is there a free trial?: Yes—try SpinShot free before choosing a paid plan.

Billing & Account

Am I locked into a messy contract?

No. No contracts — pay as you go.

How do I update my credit card?

Easy! Simply log in and click on "Account" (upper right-hand corner). From there, click on "Plans & Billing Details" and you'll see a form for updating your card. If something seems wrong, you can contact us at support@spinshot.io. We'll be happy to help with a zippy reply.

Payments and contracts

All major cards. Pay monthly or annually. Cancel anytime from Account settings. Invoices provided.

What about VAT fees for European customers?

We're a non‑EU provider, so we don't charge VAT. EU customers typically use the reverse‑charge mechanism.

Do I need multiple SpinShot accounts if I have more than one website?

Good news: There is no limit to the number of websites you can embed your 360 view into.

I need to cancel my account, how can I do that?

Go to Account > Plans > Cancel Account. Need help? Email support@spinshot.io.

Is there a storage or bandwidth limit?

No hard limits. Very high usage may hit a soft cap; most customers never do.

Heavy bandwidth and storage usage

What makes SpinShot so fast and reliable?

Global CDN delivery plus multiple image sizes for responsive, instant loads on any device.

How image sizing affects speed

Support & Resources

What kind of support do you provide?: Fast email support, onboarding help, and step‑by‑step guides for setup, embedding, and best practices.
Can I migrate from another 360° platform?: Yes—bring your existing spins and embeds. We'll help move assets and update integrations so you can switch smoothly.

Can't find what you're looking for?

Search our knowledge base for specific topics and solutions.

Still have questions?

Our support team is here to help you get started with SpinShot.

Contact Support